Terms and conditions of use

We always aim to dispatch goods in stock within 2 days of receiving your order. Any out of stock orders will be completed within 28 days from receipt of order. All products will remain the property of Alpaca Select, until full and final payment has been received. Please be aware that all goods advertised on this website are charged in GBP UK POUNDS. For customers outside the UK, your bank will convert the payment into your currency at the exchange rate at that time. Your bank may make an additional charge for this. 

DISPUTES

Any complaints should be e-mailed to sales@alpaca-select.co.uk  We will endeavour to respond to any complaints within 24 hours.

YOUR PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. You have the right to refuse any marketing e-mail from us or from any other trader in the future. The type of information we will collect about you includes: your name, address, phone number, e-mail address, credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.