Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail, DHL or another provider if these are unavailable. In periods of high demand these delivery time may increase.
Free postage, where advertised, is only available for orders located within the United Kingdom. For all other orders outside the United Kingdom, our standard international shipping rates will apply.
Shipping fees, where applicable, include handling and packing fees as well as postage costs. No handling fees are charged, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Please not that in rare circumstances, a product may be unavailable due to high demand as our products are all hand made in South America. If this is the case, you will be contacts and given the option of a refund or informed of the date we expect to receive new stock.
We offer international delivery on all our products, although shipping costs will vary. Please contact us for an exact quote if your basket doesn't provide you with one.
The maximum shipping time from the UK is 28 days but as above, we aim to dispatch all orders from stock the next working day.